Customer Sales Service at headquarters
Mon. - Thu. 8:00 - 16:30 h
Fri. 8:00 - 15:00 h
If you have identified a product deficiency or an adverse product effect, you can independently report it to us using a specially designed reporting form. If you provide your contact information, we may contact you if we have any questions.
We are legally bound to clarify suspected cases of adverse effects and possibly forward them to the competent authorities. For this purpose, all personal contact information and other information which could be used for identification will be pseudonymized upon entry into our database, in accordance with legal requirements (age group/sex/initials).
Please speak to your doctor regarding your further treatment and possible measures to be taken. If necessary, you can fill out the report form together with your attending doctor.